Join our team in the Heart of the Badlands!
Do you have a passion for tourism, a talent for leadership,and a love for showcasing local gems? Come be a part of something truly unique as our Tourism Services Team Leader in Drumheller—the dinosaur capital of the world!
The Drumheller and District Chamber of Commerce (DDCC) is seeking a motivated, customer-focused leader to oversee daily operations at our Visitor Information Centre and the iconic World’s Largest Dinosaur attraction and gift shop. This is a dynamic, full-time role in one of Alberta’s top tourism destinations.
As a Tourism Services Team Leader, you'll work closely with the Tourism Services Manager and Executive Director to ensure smooth operations, excellent visitor experiences, and strong team performance. Your responsibilities will include:
Visitor Information Centre:
- Greet and assist tourists with in-person, email, and phone inquiries
- Maintain up-to-date tourism literature and local event listings
- Track visitor stats and help coordinate bookings
World’s Largest Dinosaur & Giftshop:
- Oversee daily opening/closing procedures
- Provide outstanding customer service and manage retail operations
- Handle inventory, displays, and product merchandising
Facility Oversight:
- Perform and/or monitor janitorial duties on a daily basis
- Conduct regular facility audits to maintain high standards
Team Leadership:
- Train, support, and schedule staff
- Foster a positive, efficient, and guest-centric work environment
Social Media & Communications:
- Monitor and help manage online social media presence
- Collaborate on creative strategies to attract and inform visitors
What we are looking for:
- Excellent customer service and cash handling skills
- Ability to lead a team in a fast-paced environment
- Strong communication skills, both verbal and written
- Detail oriented and ability to problem solve
- Computer skills and willingness to learn new computer applications
- Solid knowledge of tourism within Drumheller and area
- Ability to lift/carry up to 50 lbs
- Valid Class 5 Driver’s License
- First Aid certification and second language would be an asset
Employment Term: Permanent,full time including weekends and holidays
Compensation: Starting wage $20/hour; extended health benefits and matching RSP available
Deadline to apply: Monday, June 16,2025
Ready to lead and inspire visitors from around the world?
Apply now and bring your energy, experience and enthusiasm to the DDCC team.
Submit your resume and brief cover letter to:Debbie Schinnour, Tourism Services Managergsmanager@drumhellerchamber.com
*We thank all applicants for applying,
however only those applicants selected for an interview will be contacted*
