Team Member

Job Description:

  • Greeting, placing, and assembling food orders for guests (counter and drive-thru)
  • Pouring drinks for counter and drive-thru orders
  • Cleaning and maintenance of facility and equipment; paying special attention to public washrooms, dining room, counter, and drive thru areas
  • Cleaning trays, mugs, plates, cutlery, etc.
  • Stocking and organizing public washrooms, dining room, counter, and drive thru areas with necessary operating supplies
  • Receiving, storing, and rotating products by ensuring quality and quantity
  • Handling and maintaining designated cashier float ($100 or $150 + sales) expectable shortage .05% or less
  • Accepting, entering and handling coupons following the coupon policy
  • Completing always ready checklists, weekly cleaning lists, and other operational checklists
  • Following food safety regulations and completing food safety checklists
  • Working as a team with co-workers to achieve service times, labor, waste, and food costs
  • Delighting guests with friendly and caring service (collecting guest feedback and working on improving the guest experience)
  • Following guidelines and keeping up to date with A&W standards such as: product knowledge, menu updates, promotions, etc.
  • Handling guests’ special requests and allergies with care
  • Acknowledging and handling guest concerns with help from Supervisors/Managers
  • Attending daily huddles
  • Using the “Caught Doing Good Board” to recognize and celebrate team member and restaurant successes
  • Attending scheduled meetings such as C&E meetings, performance reviews, training sessions, etc.
  • Attending GX circle meetings when selected
  • Following and enforcing all policies issued by the human resource department (e.g. Discrimination, Harassment, Bullying and Violence Policy, Media Policy, Confidentiality Policy, Break and Time Card Policy, etc.)
  • Adhering to A&W operational standards
  • Having a positive and professional demeanor while working
  • Following public safety measures/procedures enforced by the government and the company

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