Service Advisor

Service Advisors work in an auto dealership and serve as the liaison between customers and the Auto Technician. They perform general office duties, receive complaint logs, sell merchandise, and explain the work performed and associated costs to customers. They also advise customers on proper car maintenance and how to take care of their vehicles.

• Estimating the cost and time needed for a wide range of repairs
• Welcoming customers and discussing their needs
• Answering customer inquires, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labour into consideration
• Prepare repair orders by detailing the vehicle’s problems or symptoms
• Maintaining automotive records by keeping track of problems and corrective actions
• Strong communication skills, both written and verbal
• Strong customer service skills to handle customer complaints and questions effectively
• Critical thinking, organization, time management and problem-solving skills to perform their job successfully
• Knowledge of digital technology including the ability to use the internet and the appropriate software
• Ability to interpret technical terms to the customers
• Patience to cope with different customers’ personalities
• Decision-making skills
• Proficiency with industry-specific software
• Analytical thinking

Please email or drop off resume to:

Lorelee Shymanski        

Service Manager

Western Chevrolet Buick GMC, Drumheller Alberta

lorelee@westerngm.ca  (403) 823-3371 (w)