Consumer Care Agent

Join our team as a Consumer Care Agent specializing in Home Improvement to provide exceptional customer service and support to our valued clientel.

As a vital member of our team, you'll pay a crucial role in addressing customer inquiries, resolving issues, and ensuring a seamless experience for consumers within the home improvement sector.

Responsibilities:

• Respond promptly and courteously to customer inquiries via phone, email, or ticketing system regarding home improvement products, services, and orders.
• Resolve customer complaints efficiently and effectively, ensuring customer satisfaction and retention.
• Provide product information, guidance, and troubleshooting assistance to consumers.
• Collaborate with various departments to facilitate solutions for consumer concerns and complaints.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify recurring issues and provide feedback to improve products or services.

Note: this job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, duties, or skills required for the role.

Benefits:

• Competitive salary
• Healthcare spending account
• Opportunities for professional growth and development
• A dynamic and collaborative work environment focused on innovation and customer satisfaction

Schedule

• 8-hour shift
• Monday to Friday
• Weekends as needed

Qualifications:

• Previous experience in customer service, preferably in the home improvement industry
• Strong communication skills, both verbal and written
• Empathetic and patient approach when dealing with customer concerns
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in using CRM software and other relevant tools
• Knowledge of home improvement products, materials, and industry trends is a plus
• Flexibility to work in shifts, including evenings and weekends

Apply in person at

4607 42st Stettler between the hours of 9:00 am to 5:00 pm

Or

Email your resume to careers@elementenergysales.com