Atlas Coal Mine National Historic Site

Visitor Services Representative

Duties:

The role ensures  the smooth operation of front-of-house (visitor) services. Visitor services  reps are responsible for greeting and orienting visitors to the site,  answering questions, selling/booking tours, selling gift shop merchandise,  and answering phone inquiries. They are an important point-of-contact for our  visitors and are crucial for ensuring our visitor experiences happen  smoothly. They also help with broader gift shop duties (cashing in/out, stock  management, etc), as well as range of cleaning duties, assisting our  maintenance team with keeping washrooms and general site areas clean, in-line  with our COVID-19 mitigation protocols. All duties must be performed in  compliance with the Atlas’ occupational health & safety policies.

Responsibilities:

·          Learn  and implement the procedures undertaken in the check-in desk and gift shop to  a high standard (cash handling, pointof-sale operation, visitor orientation,  tour booking, restocking, etc).

·          Proactively  engage with visitor inquiries in person and on the phone.

·          Ensure  interpretation staff are informed of visitor numbers on their tours and keep  track of any delays, changes, etc.

·          Perform  cleaning duties as needed to a high standard, as required. This may include  cleaning bathrooms, historic buildings and general site cleaning (emptying  garbages, etc).

·          Ensure  that all activities are performed in-line with our COVID-19 mitigation  protocols, including informing visitors about

·          their  COVID-19 mitigation responsibilities (masking, social distancing, etc).

·          As  we are a small team at the Atlas, assisting management with other tasks may  be required throughout the job term.

Qualifications:

Candidates at any  education level who intend on returning to school in the autumn would be  ideal. Some cash-handling and/or retail experience would be an asset. A valid  driver’s license would be an asset. Proof of COVID-19 vaccination or valid  medical exemption is required prior to commencement of position. A positive,  flexible, caring attitude is a must and we expect all Atlas employees to take  care of themselves, their team-mates and our visitors throughout their work  term. We thrive in a diverse work environment and encourage all qualified  applicants to apply. We warmly encourage applicants from equity groups (such  as Indigenous youth, youth with disabilities, visible minorities, members of  the LGBTQ2+ community, and new Canadians).

Work Environment  and Compensation:

The Atlas is an  outdoor historic industrial site in a rural location. All site buildings are  designated historic resources. Work conditions can be challenging at times,  due to the nature of the site and the Drumheller environment (extreme  temperatures, difficult local terrain, historic buildings).

Visitor services  reps will work a rotating schedule, including weekends. Full time visitor  services reps will work 37.5 hours a week, part-time visitor services reps  will be scheduled as required. In all cases hours per week will not normally  exceed 44. The post term is from June 24 through Sept 5, 2022.

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