Badlands Amphitheatre

Guest Services Administrator

ORGANIZATIONAL OVERVIEW:

The Badlands Amphitheatre is a non-profit arts and culture venue located in Drumheller, Alberta, in the heart of the Canadian Badlands. Home to Canada’s largest outdoor stage, our 2,500-seat outdoor amphitheatre and indoor BadlandsArts Centre hosts the renowned Badlands Passion Play; the Canadian Icons Concert Series; Badlands Vanfest; Roots, Blues, & Barbecue; Lightfest: Winter in the Badlands; outdoor opera and much more. With our spectacular natural setting, unique in the world, we create a sustainable community through performance events (with economic, cultural, social, and environmental outcomes), increase awareness and skill in the arts, and encourage tourism by creating significant cultural attractions. The Badlands Amphitheatre has a mandate to produce, create, and host events; enable arts education, and promote tourism based on our values of community, creation, and celebration.

POSITION SUMMARY:

The Guest Services Administrator plays a pivotal role in managing the Front-of-House operations and coordinating the volunteer program to ensure the seamless execution of events at Badlands Amphitheatre. This position requires a dynamic individual with excellent organizational and interpersonal skills.

JOB REQUIREMENTS AND QUALIFICATIONS:

  • Previous experience in event coordination,volunteer management, or related fields.
  • Strong organizational and multitasking skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Strong organizational and project management skills with the ability to multitask and prioritize effectively.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Ability to work collaboratively in a team environment and foster a positive work culture.
  • Proficiency in Google suite, volunteer, and database management software.
  • Flexibility to work evenings and weekends as required during events and campaigns.
  • Physical ability to stand, walk, and lift moderate loads.

PRIORITIES:

  • Volunteer Recruitment and Management Develop and execute effective volunteer recruitment strategies to attract diverse and skilled volunteers.
  • Conduct interviews, screenings, and orientation sessions to onboard new volunteers.
  • Maintain a database of volunteers, ensuring accurate and up-to-date records of their skills, interests, and availability.
  • Foster a positive volunteer experience by providing ongoing support, recognition, and feedback.
  • Assign tasks and responsibilities to volunteers based on event requirements.
  • Communicate event details, expectations, and any changes to volunteers in a timely manner.
  • Front of House Operations Oversee Front-of-Houseevent staff and operations during events.
  • Collaborate with security,concessions, and production teams to optimize guest experience.
  • Oversight of revenue including food & beverage, preshows, merchandise and onsite fundraising.
  • Guest Services Supervise event day contract staff, create contracts.
  • Address guest inquiries, concerns, and issues with professionalism and efficiency.
  • Monitor and improve front-of-house processes for enhanced guest satisfaction.
  • Manage work agreements and contracts for event staff.
  • Other duties as assigned.

COMPENSATION:

  • A wage of $24 to be paid bi-weekly (15th and last day of each month), less applicable deductions. This amount includes any use of personal technology (i.e. cell phone, computer).
  • A business phone line, with a dedicated phone number and accessible via an app on a cell phone or computer, will be supplied.
  • Salary is based on a 35-hour work week. Work will be done during regular business hours with evenings and weekends as needed for events.
  • Time off may be taken in lieu of extra hours for events. Two weeks of vacation are given within a one-year period.

DISCLAIMER:

This job description describes the general nature and essential duties and responsibility of work performed by the Guest Services Administrator. This description is not acomprehensive inventory of all duties, responsibilities, and qualifications required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job.

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